Check where your request is processed
THOX builds local-first AI products. The public ThoxEmployee and live Edge Lab demos use hosted processing with explicit consent and usage limits. Their data handling differs from a local installation.
Read the disclosure for the experience you are using. Local installations depend on the model endpoint and integrations you configure; a locally opened interface does not by itself prove that inference stays on your device.
The two demo pages exclude the website’s marketing analytics scripts. Necessary session, authentication, hosting requests and operational logs still apply. Do not assume that clearing a workspace retracts content already sent for hosted processing.
Include enough detail to reproduce the issue
A short report with a sanitized example is more useful than an entire workspace export. Review screenshots, logs and attachments before sending them.
- Name the product or demo, the page URL, and the action you were trying to complete.
- Include the approximate time and timezone, browser or app version, operating system, and device model where relevant.
- Copy the visible error code or message and any displayed retry time. Describe what happened and what you expected.
- List a few steps that reproduce the issue using public or synthetic information. Include a cropped screenshot only if it helps.
- Remove API keys, passwords, access tokens, session cookies, private prompts and customer information from every attachment.
Contact THOX support
Sign in to submit a support ticket so the request can be associated with your account. If you cannot sign in, or need to report a security concern, email support@thox.ai with a concise description and safe contact details.
Do not send a password or API key to support. Start a security report with the affected product, impact and a sanitized description; avoid including private user data or live credentials.
Response time depends on the issue and available support capacity. Submitting a ticket does not create a guaranteed response or resolution deadline.
Sharing outputs and software
Review AI-generated work for accuracy and suitability before relying on it or sharing it. An approval in a demo records your review; it is not a guarantee of correctness.
Company names and logos, website terms, and separately licensed software have different rules. Keep applicable license notices with redistributed components and check the linked policies for the material you are using.